Help Desk Connector

The HDC (Help Desk Connector), is a web based hosted solution to manage Tickets , Time entries , Ticket Notes for clients directly into Autotask or ConnectWise.
Application flow is as below :

a. Admin Auto Task account to client accounts and vice versa.
b. Connect Wise Account to Auto Task admin account and vice versa.

 

Help Desk Connector

HDC application is build in two parts.

1. HDC Windows Service
2. HDC Admin Website
HDC Windows Service
The HDC windows service, manages the tickets, time entries, ticket notes push operations between admin Auto Task account and client accounts and Connect Wise Account.

HDC Admin Website:
The HDC Admin Website is used to manage the following.

Parent account and their inbound and out bound fields mapping, which are used while pushing tickets, time entries, and ticket notes.
The Connect Wise company contacts mapped with Auto Task accounts.
HDC Windows Service Flow Diagram For Auto Task Accounts

Case : New Ticket created on Admin Auto task Account